Policies + Terms of Service
Practice Policies
Appointment Rescheduling and Cancellations
Appointment rescheduling and cancellations require 24 hours' notice. In the absence of a true emergency or the one-time allotted missed call, the appointment will be charged in full.Discovery Calls
Discovery Calls require a completed Intake Form to be submitted and on file at least 24 hours prior to your call start time. If a completed form is not on file 24 hours before the appointment, the appointment will be canceled with the option to reschedule. Please email Madeline at madeline@wellfromwithin.org if there is an issue with completing your intake form on time—communication is key!Initial Healing Sessions
Initial Healing Sessions require an Intake Form to be completed and on file 3 days prior to your appointment date. If a completed form is not on file 3 days before the appointment, the appointment will be canceled. Please email Madeline at madeline@wellfromwithin.org if there is an issue with completing your form on time.Follow-Up Healing Sessions
Follow-Up Healing Sessions require a Follow-Up Form to be completed at least 24 hours prior to your call start time. If a completed form is not on file 24 hours before the appointment, the appointment will be canceled, and you will be charged the full appointment fee. Please email Madeline at madeline@wellfromwithin.org if there is an issue with completing your form on time.Client Communication
Please send all client communication via email to madeline@wellfromwithin.org or through the HIPAA-compliant patient portal (link here). Do not send client communication through Instagram, as it can easily be missed, and Madeline wants to ensure none of your important messages are lost in translation.Health & Protocol Questions
For your safety (and due to liability limitations), Madeline cannot discuss your health, protocol, or supplement questions by email. These questions are best addressed in a follow-up consultation or via the patient portal messaging tool. Thank you for understanding.Recording Policy
Madeline does not permit recordings of any calls or videos. However, you are encouraged to take notes during your consultation.Refund Policy
All services offered by WITHIN are non-refundable.
Terms & Conditions
Medical Emergencies
If you have a true medical emergency, please call 911 or go to a hospital emergency room.
Medical Disclaimer
Madeline Hoffman LLC, WITHIN (hereby referred to as "Madeline Hoffman") is not a licensed medical doctor, chiropractor, osteopathic physician, naturopathic doctor, nutritionist, registered dietitian, pharmacist, psychologist, psychiatrist, psychotherapist, or any other formally licensed healthcare professional. Therefore, Madeline Hoffman does not render medical, psychological, or other professional advice or treatment, nor does it provide or prescribe any medical diagnosis, treatment, medication, or remedy. Nothing in email or social media should be construed to constitute healthcare advice, medical diagnosis, treatment, or prescribing.
Madeline Hoffman encourages you to seek the care of a licensed healthcare professional if you believe such care is required. The education, information, or guidance provided by Madeline Hoffman should not be construed as a promise of benefits, a claim of cures, or a guarantee of results. Madeline Hoffman makes no guarantees or warranties related to its service.
Neither Madeline Hoffman nor anyone associated with WITHIN will:
A) Practice medicine with clients,
B) Prescribe medicine or any medical treatment whatsoever or
C) Adjust existing medications or treatments.
All client medical decisions are left entirely up to the client’s licensed healthcare professional.
Madeline Hoffman's approach is intended for educational purposes only and solely as a self-help tool for your own use. Information provided by this company is not a substitute for individual medical advice. Always seek the advice of your own medical practitioner and/or mental health provider regarding your specific health situation.